Shipping & Returns

We want you to know what to expect before you order. This page covers shipping, cancellations, returns and damaged items.

Shipping

Where we ship

We ship to addresses in the contiguous United States. We do not ship outside the United States. All prices are in US dollars.

Processing and delivery

Product availability, order processing time and delivery estimates are confirmed at order and shown at checkout and in your order confirmation email. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather and other events outside our control.

Shipping charges, if any, are calculated at checkout before you pay. Taxes are calculated at checkout where required.

What to expect on delivery

Rugs generally arrive rolled in a box. Larger rugs are heavy and bulky, so plan a clear path and a second person to help. See Buying a Large Rug. Delivery details for a specific rug are confirmed at order.

Tracking

When your order ships, we email tracking information to the address you used at checkout.

Address changes

Please check your shipping address before you place your order. Contact us as soon as possible if you need to change it. We cannot promise a change once an order has been processed.

Cancellations

To cancel an order, contact us as soon as possible. If your order has not shipped, we will cancel it and refund you. Once an order has shipped, it can only be returned under the terms below.

Returns

Please read these terms before you order.

  • Contact us by email or phone before you send anything back. Returns sent without prior approval may not be accepted.
  • Rugs must be unused, in original condition and in original packaging.
  • Return shipping is paid by the customer.
  • A restocking fee may apply. We will tell you the amount, if any, before you send the item back.
  • Custom, altered and special-order items cannot be returned.

Because rugs are bulky to send back, please measure and tape-test before you order.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the returned item. Original shipping charges are not refunded unless the item arrived damaged or incorrect.

Damaged or incorrect items

Please inspect your order when it arrives. If your rug arrives damaged or is not the item you ordered, contact us promptly with your order number and clear photos so we can help. Keep the packaging until you are sure the rug is right.

About sizes and colors

Sizes are nominal and may vary slightly from the listed dimensions. Colors may look different on different screens and in different light.

Contact

Questions before you order? We are happy to help.

J Gens LLC, doing business as Rugs Deco
1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801
Phone: (833) 962-0777
Email: joe@jgens.com